FAQ

Check FAQs, leave us messages if not find answers

General


Q: Where can I find the capture card?


Q: Is there any free trial available?


Q: I don't see the price for certain products. How?


Q: What do I need to do live streaming?


Q: I am new to live streaming, What products would you recommend?


Q: If I only want to share my live streaming with certain people but not on social media, is that possible?


Q: Can the license be installed on more than one PC?


Q: Can Nagasoft run on a Mac?


Q: How do I upgrade the software?


Q: I have a question not listed here, where can I get an answer?



VJDirector2 Software


Q: What’s the difference between VJdirector2 streaming, standard, ultimate and delux?


Q: If I have bought x86 edition and want to get x64, what should I do?


Q: If I have bought VJDirector1 a few years ago and want to upgrade to VJDirector2, which edition will I get?


Q: What is the CG editor?


Q:How to use the VJVGA capture function?


Q: Does VJDirector2 include any hardware such as video capture card?


Q: Why does the white color of the corer banner disappear?


Q: Why does some switch effect class have no effect?


Q: Why does the software use so many cpu and memory resources?


Q: Why does the software point out failure to channel load source?


Q: What is the difference between unregistered edition and registered one?


Q: Why pops up an error dialog box when software starts?


Q: If I want to upgrade my VJDirector2 or VJMS, what should I do?


Q: What capture cards can VJDirector2 support?


Q: Motherboard is not compatible with several 1394 cards, how to solve it?


Q: Why still no image after loading the capture card?


Q: Why still no image after loading a media file?


Q: Why could not launch the VJDirector2 or just a gray interface?


Q: How to solve the non-synchronous problem between video and audio in the recorded files or live broadcast by network stream?


Q: How to solve the frames losing problem in 1080p project on AVI file record?


Q: How to solve the synchronization and non-fluency problem in the MP4 recorded files?


Q: How to repair the broken file when a crash of VJDirector2 occurs during the MP4 file recording?


Q: How to start Intel.h264 encoder?



NSCaster Software


Q: How to start PGM output?


Q: How to activate the NSCaster?


Q: How to add the more channels in NSCaster? If possible, how many cameras’ channels, VGA channels, NET channels, DDR channels, Virtual channels we can add?


Q: How to use the NSCG Editor with different computer into NSCaster?


Q: If NSCaster crashes, what to do?


Q: Which is the best quality for recording AVI, MPEG2, MP4 if I select MPEG2, MP4, AVI, then which configuration settings is I have to choose for a good quality?


Q: Can NSCaster stream to any streaming server? If yes, then I have to configure manually or NSCaster have default setting for streaming server?


Q: Did NSCaster have image Snapshot feature?


Q: Can NSCaster update automatically?


Q: Did NSCaster have shortcuts key?


Q: Can NSCaster support all capture devices?


Q: If I stream to any streaming server at a time, how many servers can I stream with NSCaster? If it can support then will the software become slow or work normally with the functions?


Q: Can NSCaster support Skype calling?


Q: Did NSCaster have virtual device feature?


Q: Can NSCaster install on Mac?


Q: Did NSCaster has autobroadcast feature and slow motion feature?


Q: Why camera image not captured?


Q: HEVC vs H.264 - Which one is better?


Q: What is a video bitrate?


Q: What is the difference between Unicast and Multicast?


Q: What is a RTMP server?


Q: What is HTTP Live Streaming?


Q: How to set live streaming to the lowest latency?


Q: Why it will prompt MAYA card need to activate?


Q: In NSCaster, what are the graphics card requirements for Nvidia recording and live streaming?


Q: How to collect computer desktops through the network?


Q: When open NSCaster project, it prompts “cannot find the encryption lock”?



NSCaster X1


Q: What should I do if the camera signal is not displayed?


Q: What should I do if the live webcast is not stream?


Q: What can I do if WIFI cannot connect?


Q: What can I do if 4G cannot connect?


Q: What should I do if the device fails to boot?